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Get your life back!

While Keeping Your Customers Happy!

Customer and Technical Support Solutions for ISPs, MSPs, BPOs and other support call needs.

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Are you great at Technology but need help with Support?

Whether your customer calls ARE your business or a by-product of your business, support often makes or breaks a company. However, the problems of support often begin with your support agents:

  • Hiring
  • Training
  • Firing-Quitting
  • Rinse and repeat…and repeat…and repeat…

We understand why keeping support ‘in-house’ is important to many, but it’s less and less economical as your grow. So how to you balance your customers needs with your need to have a life?

Relax, Let Us Do The Work

Our decades of support experience in the ISP, MSP and BPO industries means that we can handle just about anything…quickly and efficiently. But it also means that you can trust us to handle your customers as the important people they are to you.

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top-tier tech support

We provide premium tech support that saves time, money.

1

TECHNICAL, BILLING & SALES SUPPORT

We can handle it all. Support calls don’t just mean ‘Technical’ calls, it means anything the customer needs help with. Whether that’s troubleshooting, billing or sales calls. You should NEVER have a customer or a perspective customer call go to voicemail.
2

MDU-BULK SERVICES

Apartment buildings, Condos, HOA’s, Student Housing and Hotels require a completely different support approach. (And can be a lot more complicated.) We have teams built specifically for these environments and currently support hundreds of thousands of doors.
3

MSP and BPO

Whether you need an overflow team or a full business product, our teams can handle most tasks within the Managed Services and Business Processes industries. If a process can be documented, we can support it...even if you have a ‘unique’ service.
4

TIER 3 NOC LEVEL SUPPORT

Our Level 3 Technicians can monitor your network and report outages. They can even open tickets with Carriers if needed. If there is a unique process that you need us to handle, Tier 3 can do it.
5

SOCIAL MEDIA MONITORING

Respond to your customers the way they want to be responded to. It’s crucial to be present and responsive on Social Media. ServerPlus makes this easy. We can monitor and respond quickly and take the conversation off of the ‘public forum’ to help resolve their concerns.
6

TV & IPTV SUPPORT

If you provide Bulk/MDU level services, you may be required to help setup new tenants with their TV service. We are a certified DirecTV support center and can also support IPTV solutions.

Sending your calls to US is good for YOU….

Save Money!

We know…it should go without saying… but if you’re going to outsource your calls, it should save you money over doing it in-house. It’s simple ‘economy of scale’ economics at work here.

Happy Customer’s

When your customers need you, they want you now. Our Agents are ready 24/7/365 to take their calls and provide a solution. No waiting for an email or voicemail to be responded to. We’re here right now, so you don’t have to be. .

Make Better Business Decisions

Data drives decisions. Our weekly customizable reports provide actionable data. We help you gain the necessary insight into what drives all of your calls so that you can make positive changes.

Highest and best use of your staff

No one “likes” to answer the phone and deal with customer issues all day long. If your employees are doing this, they may not stick around for long. Take your talent off the phone and put them in their highest and best use within your organization. Let us do the work.

We don't like to brag, but we're changing the game

We have been using ServerPlus for the past few years, and overall, the experience has been quite positive. We rely heavily on customer support and technical assistance, and ServerPlus has played a crucial role in enhancing our customer service operations. Their reliability and 24/7 support has allowed us to maintain a high level of customer satisfaction, which is essential in our industry. We are highly satisfied with their services and look forward to continuing our partnership in the future.”

T. Taylor

Legacy Internet

Let's Talk!

Our numbers speak for themselves

Solutions for ISPs, MSPs, BPOs

Partner With Your Dream Team

Let’s work together and design a tailored outsourcing solution for effortless operations and unmatched peace of mind. We’re with you every step of the way.

Get Started in 4 Easy Steps….

Call

Let’s jump on a call to talk about your needs and address any questions you may have about outsourcing.

Quote

After we gather some information and learn what you are looking for, we will create a customized quote for services.

Set Up

If you decide to move forward with us, we’ll schedule a startup meeting with our integration team and get under way.

Launch

We are usually ready to go LIVE with your support services within 30 days of your startup meeting with us.

server plus

PO Box 970842

Orem UT 84097

ServerPlus is your strategic partner to make your life and the life of your customers better.